Development Training Programmes

Download PDF Training Programme information:-

Developing Competence Through Coaching and Mentoring Programme. click here

Customer Service Training programme. click here

Adventure Guides Training programme. click here

Specialist programmes

These Events can be run on their own or combined to create a special multi-day course. Using a variety of delivery styles and techniques, we can offer the following types of events and courses:-

Negotiating Skills

·         Creating a win/win situation.

·         Getting what you want.

·         Types of behaviour used in negotiations

Conflict Resolution

·         The spheres of influence in conflict

·         Understanding types of behaviour in conflict

·         Sympathy and empathy in conflict

Communication and Assertiveness

·         Iceberg model and non-verbal communication (body language)

·         Overcoming barriers to effective communication

·         Two way communication, talking and listening skills

·         Assertive behaviour styles

Cross Cultural Awareness

·         Understanding our own values and beliefs systems

·         Understanding the needs and expectations of foreign cultures

·         Creating a greater understanding of the international work space

Customer Service

·         The basics of customer care.

·         Understanding the needs and demands of customers in the 21st Century.

·         To improve your knowledge and understanding of customer care.

Problem Solving

·         Create an effective problem solving model

·         Time, resource, financial and people management

Planning

·         Create an effective planning model

·         Overcoming issues and feedback

Risk and Hazard Awareness

·         Look at and develop an understanding of risk management principals

·         Understanding the 5 steps to Risk Assessment model

Introduction to Coaching Skills

·         The role of the trainer / coach

·         Coaching continuum; teacher-instructor-trainer-coach-facilitator-mentor

·         How people learn: Activist, Reflector, Theorist, Pragmatist

·         Trainer centred coaching vs. learner centred coaching

·         Setting the environment - Learning to learn and planning to learn

·         VAK; Visual, Audio, Kinaesthetic

Introduction to Mentoring

·         Who can be a mentor

·         The role of the mentor and mentoring skills

·         Responsibility of the mentor

·         Feedback skills for the mentor

Team Development

·         How teams develop, with a Team Development model

·         Understanding the stages of team development

·         How to develop team working, leadership and follower ship