Best Price Guarantee

 

At ukairportlounges.com, we compare hundreds of prices each week to bring you some fantastic deals. In fact, we are so confident that we offer the BEST PRICE that if you find the same product cheaper within 24 hours of making and paying for your booking with ukairportlounges.com/Holiday Extras, we'll give it to you absolutely FREE* (*see terms and conditions below).

Terms and conditions (airport parking, port parking, airport hotels, port hotels and airport lounges):

1. The parking, hotel or lounge product, or package of products that you are comparing must be the same in every respect as that which you purchased from ukairportlounges.com/Holiday Extras.

2. Where multiple rooms are booked each room is regarded as a separate product.

3. You must make your claim within 24 hours of making and paying for your booking with ukairportlounges.com/Holiday Extras.

4. Successful claims will not be paid until after the return date originally booked.

5. You must use the products or package of products as per the booking against which you are making your claim.

6. Cancellation of the booking cancels your right to claim under this guarantee.

7. Comparison prices must be listed and quoted in pounds sterling.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking, port parking, airport hotel, port hotel and airport lounge bookings:

1. Prices from other suppliers that are conditional on buying other products

2. Prices that are part of a customer loyalty, members or loyalty reward scheme

3. Prices that are part of a staff discount scheme

4. Prices that are part of any other discount or special offer deal

5. Hotel-with-coach products

6. Hotels or parking in the Republic of Ireland

7. London city centre hotels

8. Rail packages

9. London city centre parking

10. Overseas lounges

11. As the increase in VAT from 4th Jan 2011 has resulted in some pricing confusion, the Best Price Guarantee will not apply to price differences of 2.5% for prices quoted during December 2010 and January 2011, for stays after 3rd January 2011.

Theatre break products

If you find an identical theatre break product or package of products for less within seven days of making and paying for your booking with Holiday Extras, not only will we match the price, but we will also refund a further £10 on your booking.

VAT

Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Best Price Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.

NOTES

• If you think that you have found the same product or package of products cheaper elsewhere then call us on 0871 360 2100 and let us know. Please note; calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary. Please make sure that the product or package of products that you are comparing is identical in all respects, and that it meets the terms above. If there is any variation then we cannot match the price or refund the cost.

• All insurance products, coach travel, rail travel, car hire, London city centre hotels, London city centre car parks and theme park breaks are excluded from the Best Price Guarantee.

• When calculating the Best Price Guarantee we consider only the price of the product or package of products, not any additional fees or charges e.g. credit card or PayPal surcharges